Syabas99 Privacy Policy — User Information Protection
This policy explains how syabas99 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. We are committed to ensuring your privacy is always respected and protected.
Last updated: January 2026
Information We Collect
Syabas99 collects information from users to keep the platform running smoothly, process transactions securely, and continuously improve the overall user experience. The types of information collected are as follows:
Account information: During registration, you are required to provide your full name, email address, phone number, date of birth, and any identification details needed for identity verification. This information is stored securely and used only for the purposes stated in this policy.
Device and browser information: When you access the syabas99 platform, our systems automatically log technical details such as device type, operating system, browser type, IP address, and activity log data. This information is used to diagnose technical issues and ensure the platform works correctly across all device types.
Financial information: To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method — such as bank account number, account holder name, and transaction records. We do not directly store your credit card details or online banking passwords.
Usage data: We record in-platform activity such as games played, session duration, betting history, and user preferences. This data helps us better understand user needs and continually improve the overall gaming experience.
Categories of Data Collected
- Name & account information
- Email address and phone number
- Device & browser information
- Financial transaction data (MYR)
- Activity records & game history
- Cookie data & session tracking
How We Use Your Information
Personal information is used to verify user identity during registration and when processing balance withdrawals, in order to meet anti-money laundering (AML) compliance requirements.
Financial data is used solely to process deposits and withdrawals in Malaysian Ringgit (RM) via your chosen local payment method.
Account information and transaction history are used by our support team to resolve complaints, technical queries, and account-related issues faster and more accurately.
Anonymised usage data is analysed to understand usage patterns, identify technical issues, and plan meaningful platform feature improvements.
Device information and activity logs are used to detect suspicious activity, prevent unauthorised access, and protect all users from security risks.
Contact information is used to send important notifications related to your account, policy changes, or security matters you need to be aware of.
Cookies & Tracking Technologies
Syabas99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit a website. They allow the platform to recognise logged-in users, remember your preferences, and ensure your gaming session runs without interruption.
We use several types of cookies. Session cookies automatically deleted when you close your browser. Persistent cookies stored on your device for a set period to retain your login preferences and language settings. Analytical cookies collect anonymised usage data to help us understand how users interact with the platform.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality — for example, you may need to log in again on each visit or lose previously saved preferences.
Data Storage, Security & Third-Party Sharing
Storage & Retention Period
User data is stored on servers protected by stringent physical and digital security measures. Active account information is retained for as long as the account remains active and for as long as required to fulfil legal, tax, or compliance obligations. Closed accounts will have minimal necessary data retained for the period prescribed by Malaysian law before being permanently deleted.
Technical Security Measures
Syabas99 uses SSL/TLS encryption for all data communications between your device and our servers. Access to user data is restricted to staff who require it to perform their roles. Our security monitoring systems operate around the clock to detect any unauthorised access attempts or security threats.
Sharing with Third Parties
Syabas99 does not sell, rent, or share users' personal information with third parties for marketing purposes. Data may be shared with local payment service providers (such as banks and eWallet operators) solely for the purpose of processing your financial transactions. Such sharing is governed by strict confidentiality agreements and is limited to only the information necessary to complete the relevant transaction.
Legally Required Disclosure
Syabas99 may be required to disclose user information to the relevant authorities when mandated to do so by Malaysian law, a court order, or other valid legal process. In such situations, we will endeavour to notify the affected user to the extent permitted by law.
User Rights & How to Contact Us
As a syabas99 platform user, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
- Right of Rectification: If you find that your personal information in our system is inaccurate or outdated, you may request a correction through your account settings or by contacting our customer support team.
- Right of Erasure: You may request the deletion of your personal information under certain circumstances — for example, when the data is no longer needed for its original purpose and there is no legal obligation requiring its retention.
- Right to Restrict Processing: Under certain circumstances, you may request that we restrict how we process your data while a dispute or review is pending resolution.
- Right to Object: You have the right to object to the processing of your personal data for specific purposes unrelated to the delivery of the platform's core services.
To exercise any of the rights above, or if you have any questions regarding this privacy policy, please contact the syabas99 team by email at [email protected]. Requests will be processed within 14 business days. You may also refer to the FAQ us for more information on account management and privacy.
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with a clear update date. Continued use of the platform after any changes are published will be considered your acceptance of the latest version of this privacy policy.
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Your Privacy, Our Priority
Syabas99 is committed to the safety and privacy of every user. If you have any questions about how we handle your data, our support team is always here to help.